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This Privacy Policy explains what information we collect when you browse the store, create an account, place an order, contact support, or interact with our services.
Last updated: April 2, 2026
We may collect your name, email address, phone number, delivery address, billing details, order history, cart activity, support messages, and account preferences. We also collect technical information such as browser type, device information, approximate location, session identifiers, and on-site activity needed to keep the storefront working properly.
We use your information to process orders, confirm payments, arrange delivery, respond to enquiries, send order updates, manage your account, improve the storefront experience, detect fraud, and maintain store operations. Where enabled, we may also use contact details to send service-related communications such as order confirmations, password resets, and support follow-up messages.
Payment transactions are processed through the payment methods offered at checkout. We do not store full payment card details on this storefront. We may retain payment references, payment status, and order totals so we can reconcile transactions, handle delivery, and respond to payment disputes or refunds.
We use cookies and local storage to keep you signed in, maintain your cart, remember preferences, support analytics, and improve site performance. Some cookies are essential for the storefront to function. Disabling them may affect login, cart retention, checkout, and other account features.
We share personal information only when needed to operate the business, such as with payment providers, delivery partners, email providers, hosting providers, fraud prevention tools, and internal support staff. We do not sell customer personal information. Any sharing is limited to the information required for the specific service being provided.
We keep account, order, and support information for as long as reasonably necessary to fulfil purchases, provide customer support, comply with legal obligations, resolve disputes, and keep accurate business records. Data that is no longer required may be deleted or anonymized.
You may request access to your personal information, ask for corrections to inaccurate details, request account closure, or ask questions about how your information is handled. Some records may still need to be retained for tax, fraud prevention, or order-history purposes even after an account is closed.
We use reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. No online system is completely immune from risk, so customers should also protect their passwords, devices, and account access.
This storefront is not directed to children under the age required by applicable law to provide their own consent. If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to remove it.
If you have a privacy question, data request, or concern about how your information is handled, contact us at aljdecor@sbent.com or +233556916973. You can also reach the store through the contact form on the website.
If you need help with an order, account, or personal data request, use our support channels and include enough detail for the team to identify your request quickly.